Assertiveness Skills

About the Course

Designed for
Aimed at trainees who which to recognise when they are being abused or manoeuvred for someone else’s benefit, and how to resist such treatment effectively without becoming angry and aggressive. Aimed also at trainees that wish to learn how to persuade people to do as they wish without having to become a bully.

Aims

• To provide students with the knowledge of assertiveness, the types of assertion and to assist them in the differentiation between assertion, non-assertion and aggression.
• To empower students with the confidence and knowledge of when to use their assertiveness skills, what types to use and what behaviours should be used to enhance those skills to achieve maximum assertiveness.

Objectives
To effectively help attendees:

• Deal with their own feelings
• Set boundaries for others
• Present clear messages
• Gain increased confidence
• Close conversations
• Manage conflict
• Practise The Art of Saying No
• Move awkward situations forward
• Handle difficult people & situations

Teaching Approach
The teaching approach contains a mix of lectures, workshops, role-plays, practical and one-to-one work and
varies according to the people attending.

Pre-requirements
None.

Duration: This training program is two days in duration.

Course Outline