People Management – How to get the best from
your Team

Course Objectives

People Management skills are critically important in all aspects of business, and for anyone wishing to make progress up the corporate ladder. They are skills which must be learned and perfected. In the fast paced work environment in which we all now operate it is a core competence for all supervisors/managers. Very few of us are born with these skills but fortunately they can be learned. As a manager, supervisor or team leader, you need to know how to deal with many challenging situations and difficult people.

As with all management skills, there are proven techniques for dealing with difficult people.

At the end of the training delegates will be able to:

• Understand Leadership and the transition from Employee to Supervisor/Manager
• Understand Leadership Styles and Circumstantial Leadership
• Utilise the skills necessary to manage people effectively
• Manage conflict and difficult people
• Manage performance

Pre-requisites: None
Duration: This training program is one day in duration.

Course Outline